Shipping policy

Shipping Policy

Effective Date: June 6, 2026

This Shipping Policy outlines the details of our shipping processes and procedures for products purchased from Halo (the "Site"). By placing an order with us, you agree to the terms and conditions set forth in this policy.

1. Order Processing Time

  • All orders are processed and prepared for shipment within 2-5 business days (Monday through Friday, excluding public holidays) after the order is placed.
  • Orders placed after 5pm CDT or on weekends/holidays will begin processing on the next business day.
  • Please note that the processing time is separate from the shipping time.

2. Shipping Destinations

  • We proudly ship to addresses within the United States.
  • For international shipping requests outside of these regions, please refer to our Contact Us page to inquire about feasibility and specific shipping arrangements before placing an order.

3. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
  • You can use this tracking number to monitor the progress of your delivery directly on the carrier’s website.
  • Please allow up to 24-48 hours for tracking information to become active after you receive your shipping confirmation.

4. Undeliverable Packages & Incorrect Addresses

  • It is your responsibility to provide an accurate and complete shipping address. We are not responsible for orders shipped to incorrectly provided addresses.
  • If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of package, or multiple failed delivery attempts, the customer will be responsible for the original shipping charges plus the cost to re-ship the package.
  • If a package is deemed undeliverable and the customer requests a refund instead of re-shipment, the refund will be processed minus the original shipping costs and any return shipping fees incurred by us.

8. Lost or Damaged Shipments

  • Halo is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  • If your package arrives damaged, please document the damage with photos immediately upon receipt and refer to our Contact Us page within 2 business days of delivery. We will work with you to resolve the issue as quickly as possible.

9. Changes to Shipping Policy

  • We reserve the right to modify this Shipping Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site.

10. Contact Us

  • For any questions or concerns regarding our Shipping Policy, your order, or any other shipping-related inquiries, please refer to our Contact Us page for assistance.