Terms of service

Terms of Service

Effective Date: June 5, 2026

Welcome to Halo (the "Site"), operated by Halo ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our Site and the purchase of any products offered therein. By accessing, browsing, or using our Site, or by placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Site or make any purchases.

1. Your Agreement to These Terms

These Terms constitute a legally binding agreement between you and Halo. You acknowledge that your use of the Site and any services or products provided by us are subject to these Terms. We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time without further notice. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. The most current version of these Terms will always be available on this page.

2. Use of the Site & User Account

  • Eligibility: The Site is intended for users who are at least 18 years old. By using the Site, you represent and warrant that you are at least 18 years of age.
  • Account Creation: You may be required to register with the Site to access certain services or areas. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  • Account Security: You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to comply with this security obligation.
  • Prohibited Activities: You agree not to:
    • Use the Site for any illegal purpose or in violation of any local, state, national, or international law.
    • Engage in any activity that interferes with or disrupts the Site, its servers, or networks.
    • Attempt to gain unauthorized access to any portion of the Site, other accounts, or computer systems or networks connected to the Site.
    • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
    • Transmit or upload any material that is abusive, obscene, pornographic, defamatory, harassing, or otherwise objectionable.
    • Introduce any viruses, Trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

3. Product Information, Pricing, and Orders

  • Accuracy of Information: We make every effort to display accurate product images, descriptions, specifications, and pricing. However, we do not guarantee that such information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
  • Pricing: All prices displayed on the Site are in [Your Currency, e.g., USD]. Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. We are not responsible for pricing errors and reserve the right to cancel any orders placed for products listed at incorrect prices.
  • Order Acceptance: All orders are subject to acceptance and availability. The receipt of an order confirmation email does not constitute our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, in our sole discretion, to limit quantities, refuse service to any customer, or cancel any order for any reason. If we cancel an order after you have paid, we will issue a full refund to your original payment method.
  • Product Availability: The inclusion of any products on our Site does not imply or warrant that these products will be available at any time.

4. Payment, Shipping, and Delivery

  • Payment: We accept [List your accepted payment methods, e.g., Visa, Mastercard, American Express, Apple Pay, Shop Pay]. By submitting an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order to that payment method.
  • Shipping Policy: For all information regarding shipping costs, methods, delivery estimates, and international shipping, please refer to our dedicated Shipping Policy page. The risk of loss and title for items purchased from the Site pass to you upon our delivery of the items to the carrier.
  • Delivery: While we provide estimated delivery times, these are approximate. We are not liable for any delays in delivery due to unforeseen circumstances, carrier issues, or events beyond our reasonable control.

5. Returns, Refunds, and Our Guarantee

  • Our commitment to your satisfaction is paramount, backed by our 30-Day "Love Your Hair" Guarantee. For detailed information regarding our return process, eligibility criteria, refund procedures, and the terms of our guarantee, please refer to our official Refund Policy page. By making a purchase, you acknowledge and agree to comply with all terms stipulated in our Refund Policy.

6. Intellectual Property Rights

  • Site Content: All content on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Halo or its content suppliers and is protected by intellectual property laws.
  • Trademarks: The Halo name, logos, and all related names, product names, service names, designs, and slogans are trademarks of Halo or its affiliates or licensors. You must not use such marks without our prior written permission.
  • Limited License: We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Site. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

7. Disclaimers and Limitation of Liability

  • "As Is" Basis: THE SITE AND ALL PRODUCTS OFFERED ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
  • No Warranty: We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that the results that may be obtained from the use of the Site will be accurate or reliable.
  • Limitation of Liability: TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL HALO, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR CONTENT PROVIDERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE; (III) ANY CONTENT OBTAINED FROM THE SITE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SITE OR PRODUCTS SHALL IN NO CIRCUMSTANCE EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

8. Indemnification

  • You agree to defend, indemnify, and hold harmless Halo, its respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (a) your access to or use of the Site; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; or (d) any dispute or issue between you and any third party.

9. Governing Law and Jurisdiction

  • These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of [Your State/Country, e.g., the State of Delaware, USA], without regard to its conflict of law principles.
  • You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in [Your City, State/Country, e.g., Dover, Delaware].

10. Severability and Waiver

  • Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Halo to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

11. Entire Agreement

  • These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Halo regarding your use of the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

12. Contact Us

  • For any questions, concerns, or requests regarding these Terms of Service or any other policy, please refer to our Contact Us page where you will find details on how to get in touch with our customer support team.